MAA (Make An Appointment) – Owned and Managed by San Web Solutions

Welcome to MAA (Make An Appointment). By using our platform to search for doctors, clinics, hospitals, and book appointments, you agree to follow these Terms and Conditions. Please read them carefully.

1. Introduction
   MAA is an online platform that connects patients with doctors, clinics, and hospitals for OPD appointments. MAA does not provide any medical services directly.

2. Your Responsibilities

• Provide accurate personal information when booking appointments.
• Arrive on time for appointments or cancel/reschedule in advance if you cannot attend.
• Respect all doctors, clinic staff, and hospital staff.
• Follow the guidance and treatment plan given by the healthcare provider.

3. Booking and Cancellation Policy

• Appointments can be cancelled or rescheduled via the MAA platform or by contacting our support team.
• Repeated no-shows or late cancellations may result in temporary suspension of your account.
• Please check our detailed Cancellation Policy for more information.

4. Fees and Refunds

• Some appointments may require prepayment at the time of booking.
• Refunds, if applicable, will follow the cancellation and refund policies of the clinic or hospital and will be processed within 7 working days.

5. Platform Availability

• MAA strives to provide uninterrupted access to its services but does not guarantee 100% availability due to maintenance or technical issues.
• MAA may add, modify, or discontinue features, with advance notice where possible.

6. Disclaimer

• MAA only provides an appointment booking platform.
• MAA is not responsible for the quality of care, treatment, or medical advice provided by the listed doctors, clinics, or hospitals.
• Any medical issues, complications, or disputes are strictly between the patient and the healthcare provider.

7. Account Suspension
   MAA reserves the right to suspend or terminate your account if:

• False information is provided.
• The platform is misused in any way.
• You behave inappropriately toward healthcare providers, MAA staff, or other users.

8. Governing Law
   These Terms and Conditions are governed by the laws of India. Any disputes will be resolved under the jurisdiction of the courts in Kolkata, West Bengal.

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Privacy Policy for Patients

MAA (Make An Appointment) – Owned and Managed by San Web Solutions

At MAA, your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information.

1. Information We Collect
   When you use MAA, we collect:

• Personal Information: Your name, phone number, email address, gender, and age.
• Medical Information: Symptoms, reason for visit, and any medical history you choose to provide.
• Device Information: IP address, browser type, and usage details to improve our platform.

2. How We Use Your Information
   We use your information to:

• Book and manage your appointments.
• Share your data with the doctor, clinic, or hospital you select for treatment purposes.
• Send you appointment reminders, updates, and important notifications.
• Improve our services and user experience.
• Comply with legal obligations, if required.

3. Who We Share Your Information With

• Your data is only shared with the healthcare provider you book an appointment with.
• We do not sell, trade, or rent your personal data to any third parties.
• We may disclose data if required by law enforcement or government authorities.

4. Data Security

• We use secure servers, encryption, and access controls to protect your information.
• While we take strong measures, no system is completely secure. Use the platform at your own risk.

5. Your Rights

• You can update your information anytime through your profile.
• You can request deletion of your account and data by contacting us.

6. Cookies and Tracking

• MAA may use cookies to enhance your experience and improve platform performance.
• You can disable cookies in your browser settings, but some features may not work properly.

7. Children’s Privacy

• MAA services are intended for adults.
• Parents or guardians must handle bookings for patients under 18 years of age.

8. Updates to Privacy Policy

• MAA may update this Privacy Policy from time to time. We will notify you of major changes, and your continued use of MAA will indicate acceptance of the updated policy.

9. Contact Us
   For any privacy-related questions or concerns, contact:
   MAA Support Team – San Web Solutions
   support@makeappointment.ai.in